I can understand why there’s been a drop in Dell sales. After my 5-year-old Dell computer, which was a lemon to start with, began operating slowly, my daughter bought me a new one for my birthday in March. It gave me problems from the very beginning. They were unsuccessful in repairing it by phone and asked me to return it. I received it back with the same problems. Techs in India kept me on the phone for over an hour several times trying to correct the problems, to no avail. They repeatedly rejected my request for a replacement. Is this what a warranty entails?
It cost me $9 to send a certified letter to CEO Michael Dell at Dell Inc. in Texas. They didn’t even have the decency to reply. If this helps only one person from going through the aggravation I went through, I will be satisfied.
Josephine Pellegrino, Miami