After spending time in conversation with Amadeus at a travel industry conference, PhoCusWright, Hipmunk decided to use the company as its flight-data provider.
“Amadeus was just great to work with, very easygoing, very understanding of our technology needs, flexible as we were kind of learning things ourselves,” Goldstein said.
In addition to startups, Amadeus is helping established companies innovate as well.
While Norwegian Cruise Line sells cruises through Amadeus, the cruise operator also books airfare for passengers through the company. The two businesses are working together on a project to give Norwegian access in real time to a wider variety of airfare options rather than just using contract rates.
“They have been helping us through the brainstorming, the setup, they’ve made a lot of suggestions,” said Crane Gladding, the cruise line’s senior vice president of revenue management and passenger services.
The project is not simple: Already in the works for a year, it’s expected to launch in 2014.
“When you’re integrating thousands and thousands of flight options along with cruise bookings and redistributing those, it’s a complicated technology,” Gladding said.
With both Norwegian and Amadeus located in Doral, Gladding said the proximity made coordination easier.
“I have a feeling it wouldn’t have really mattered,” he said. “Our main contacts are traveling very frequently. They really don’t hesitate to get on a plane.”
Cates, who said he travels “all the time,” pointed out another unique aspect of working at a company with offices in multiple time zones: “What’s really interesting is when you have to have a global conference call.”