The July 26 article, New health insurance markets: Not like Travelocity, detailed the challenges that consumers may face when shopping for health insurance through the new exchanges created by the federal health reform law.
Consumers and small businesses confused by the new system should consider seeking the guidance of licensed, professional health insurance agents in order to ensure that they secure coverage that suits their needs and budget.
Consumers count on agents to educate them about their coverage options. Recent surveys found that 92 percent of agents spend some or most of their time explaining benefits to consumers, while nearly three-quarters of small businesses trust agents the most when they need answers regarding the healthcare law.
Janet Trautwein, executive vice president and CEO, National Association of Health Underwriters, Washington, DC