North Miami has struggled with sending out timely bills to utility customers.
A recent delay in sending out the bills means that many customers will receive two quarterly bills, or six months’ worth of utility fees back-to-back.
City spokeswoman Pam Solomon said the internal problems that caused the delay are fixed and that as of July 31 the city has caught up on any stalled bills.
“It’s basically growing pains that we’re going through in trying to upgrade a system that is so antiquated,” she said.
The city first mentioned that it had run into a problems in February, transferring data from an older system to what is supposed to be a more modern and user-friendly software.
At that time, the city had a backlog of almost six months’ worth of utility bills that had not been sent out to customers in North Miami, Biscayne Park and parts of unincorporated Miami-Dade.
Nearly five months later, North Miami continued to face difficulties billing customers because Solomon said that the city’s staff first had to manually confirm that information entered into the new system was accurate.
“They have had a deadline throughout the process, but the process was slower than anticipated,” Solomon said.
The city posted a note on its website announcing the billing delays. The utility bill for North Miami residents includes garbage pickup and water.
To alleviate the burden of paying two bills back-to-back, Pam said that some residents are being proactive.
“The services were rendered, so you know you water bill is coming. What some people did was make a payment even though they didn’t get their bill.”
When customers receive their bills, Solomon said they have the option to pay the amount owed incrementally until the full fee is paid within the 45-day due date period. Customers who face hardships can also reach out to the city directly at 305-895-9885.