Q. What do you feel have been your biggest accomplishments as head of small business at Bank of America?
I feel really good about how we have pulled together this organization. We’ve got 3.2 million customers that were up, until 18 months ago, embedded in different parts of this company that we call Bank of America. We’re more thoughtfully organized around them, from a sales perspective, product standpoint and from a service capability. There’s obviously more work to do, but we’ve made a lot of progress in the 18 months.
A majority of the bankers’ time is spent working with existing clients that we haven’t had much of a relationship with or we have a relationship and we want to do more with them. While we love new relationships, the biggest and best opportunity for us today is to do more with what we have.
Q. If you were to own a small business, what would it be?
I would love to own a little record store. And vinyl is coming back! Vinyl isn’t dead and in fact, it’s thriving and I would love to do it. But what is more likely to happen at some point is I am going to get into a business with one or both of my children. My son is two years out of college and doing very well in a small business here in Miami. It’s a company that’s in this growing field called e-discovery, kind of navigating the legalese in this day and age of social media. And my daughter, an aspiring small business owner, is in her first year at the Culinary Institute of America in Napa Valley. She wants to be an executive chef and own her own restaurant someday.
Q. If you did open this record store, what vinyl would you stock it with?
You’d have to start with Sinatra and you’d have to capture some of the current genres. But the cool thing about vinyl is, not only are current bands coming out with that format, you’ve got this huge catalog of artists that have been around a long time, where they’re reissuing these pressings that sound better than ever.