People who take cruises are generally pleased with their vacation choice, but a report released this week by J.D. Power shows that there is still room for improvement.
About 18 percent of all cruise passengers surveyed said they experienced at least one problem on their cruise, according to the J.D. Power 2013 Cruise Line Satisfaction Report. The information is based on responses from about 3,000 people who took a cruise in the last year.
The average score on the customer satisfaction index ranking was 824 on a 1,000-point scale, but there were some cruise lines that performed significantly better. Disney Cruise Line had a score of 871, winning praise especially for entertainment and food, and Royal Caribbean International came in a distant second with a score of 838. Holland America Line was just behind with a score of 835.
Lagging behind the average in the report were Norwegian Cruise Line with a score of 817 and Carnival Cruise Lines, coming in at 810.
On average, 61 percent of cruisers surveyed said they “definitely will” recommend their cruise line to others, while 68 percent of those who took a trip on the cruise lines that scored above average gave that answer.