The travel troubleshooter

Why was Mom’s card charged for my ticket?

 

christopher@elliott.org

Q. My husband and I recently flew from Mexico City to Fiji for our honeymoon. One leg of our flight between Los Angeles and Fiji was canceled by United Airlines. We booked tickets on a different airline for that portion of our trip.

Due to bad weather, our return flight from Fiji to Los Angeles was delayed 24 hours and we missed our connection to Mexico City on United Airlines. As soon as I knew we would be missing our flight I called a United representative, who rebooked us for a flight the next day. I paid a $150 change fee per ticket. I understand this charge and am fine with this transaction.

Here’s my problem: Somehow, my mother’s card was automatically charged $869 for two tickets from Los Angeles to Mexico City. I asked about how the charge got on my mother’s card in the first place, since I had used a different card for the original purchase and that I was required to pay the $150 change fee at the airport.

The response was that my mother’s card must have been presented at the ticket counter or provided over the phone. The only place it could have come from was United’s system. Can you help me sort this out?

Robin Griffith

Mexico City

What a mess. United shouldn’t have charged your mother another $869, but after reviewing your itinerary, it shouldn’t have billed you for a $150 change fee, either.

When United canceled the Los Angeles-Fiji leg, it refunded the value of that ticket. You rebooked another ticket on your own. Had you linked your tickets through the same reservation number (a travel agent can do that) then United wouldn’t have charged a $150 change fee.

I’m not sure why United charged your mother’s credit card, or how that was even possible. I know that while you were honeymooning in Fiji, United was having some problems with its reservations system, which may explain the mystery ticket.

The key to resolving a problem like this is documentation. Keep all your receipts and boarding passes so that if there’s an erroneous charge later, you can prove you were billed incorrectly. This is particularly important when you’re dealing with a cancellation or some deviation from your intended schedule. That’s when things can go wrong.

I contacted United on your behalf. It refunded the $869 charge to your mother’s credit card.

Read more Travel stories from the Miami Herald

  •  
The village of Penmarch, whose name reflects Brittany’s Celtic past; the word Penmarch means head of a horse in the local Breton, a Celtic language brought to this region in the Middle Ages by Britons migrating to the continent.

    France

    Life at the ‘end of the earth’ in western Brittany

    Do you know where the world ends?

  •  
With a rental car, every hilltop town in France is within reach.

    Travelwise

    Renting a car for your European trip

    Even with Europe’s super-efficient public transportation system, there are times when it makes sense to rent a car. Having your own wheels is ideal for getting to more remote or rural places that aren’t covered as well by public transportation: England’s Cotswolds, Norway’s fjord country, Spain’s Picos de Europa mountains, France’s Normandy beaches, Tuscan hill towns.…

  •  
Spicy reindeer dogs are the hands-down crowd favorite at Michael Anderson’s hot dog stand in downtown Anchorage, Alaska.

    Go for the food: Alaska

    Reindeer dogs from Anchorage’s cranky hot dog vendor

    There’s no shortage of hot dog stands hawking that spicy, oh-so-Alaska treat, the reindeer dog, in downtown Anchorage. But only one of them has consistently long lines.

Miami Herald

Join the
Discussion

The Miami Herald is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere on the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

The Miami Herald uses Facebook's commenting system. You need to log in with a Facebook account in order to comment. If you have questions about commenting with your Facebook account, click here.

Have a news tip? You can send it anonymously. Click here to send us your tip - or - consider joining the Public Insight Network and become a source for The Miami Herald and el Nuevo Herald.

Hide Comments

This affects comments on all stories.

Cancel OK



  • Marketplace

Today's Circulars

  • Quick Job Search

Enter Keyword(s) Enter City Select a State Select a Category