Florida

PROPERTY INSURANCE

More misconduct allegations arise at Citizens

 

Citizens and internal complaints

Citizens Property Insurance Corp. released a laundry list of 474 internal complaints Wednesday to the public. Here’s a sampling:

•  An underwriting employee threatened to bring a firearm to work and kill the employees that she dislikes. (Terminated, 2011)

•  An employee was alleged to have used their Citizens’ email account to conduct bank fraud with an external party. (Terminated, 2011)

•  An employee was alleged to have misused corporate resources by accessing adult (nude) internet sites using corporate issued computers and Internet service during work hours. (Terminated, 2011)

•  Employee was found to be using her compensable time and Citizens’ resources in furtherance of illegal gambling activities (Terminated, 2011)

Source: Citizens Property Insurance Corp.


Herald/Times Tallahassee Bureau

Citizens says the four investigators were fired as part of a restructuring. Gov. Rick Scott’s chief inspector general is looking into the firings after the governor said they had “the appearance of impropriety.” The inspector general report on the firings is expected to be released soon. It could offer more tawdry details on the corporate culture at Citizens, where Gilway said he is trying to rebuild the company’s tarnished reputation.

Wednesday’s document release provides ammunition for Citizens’ critics, who say the company needs to fix its own shop before pushing for higher rates for homeowners.

Even Scott, who has generally supported Citizens’ push to downsize, has bashed the insurer of 1.3 million for its corporate missteps. In an interview last week, he used words like “outrageous,” “foolish” and “ridiculous” when describing some of Citizens’ actions.

“When I see some people doing some foolish things, this is a government-organized entity,” he said. “People shouldn’t be doing these things.”

Adding to the company’s long list of embarrassing revelations is a case in which a Citizens employee used his company credit card to purchase “adult entertainment” in 2010.

“The preliminary review of outstanding charges disclosed that the employee had purchased alcohol on at least six separate occasions and entertainment at an adult entertainment establishment,” Wednesday’s report reads. The employee resigned in 2011.

The document release comes several weeks after the Herald/Times requested public records on several complaint cases, including the case involving the adult entertainment. That request remains pending.

Toluse Olorunnipa can be reached at tolorunnipa@MiamiHerald.com or on Twitter at @ToluseO.

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