Business Monday

TRAVEL

Now owned by top executives, Cruise Planners on course toward continued growth

 
 

Cruise Planners-American Express executives are (left to right), CFO Tom Kruszewski, CEO Michelle Fee and COO Vicky Garcia in Coral Springs.
Cruise Planners-American Express executives are (left to right), CFO Tom Kruszewski, CEO Michelle Fee and COO Vicky Garcia in Coral Springs.
Joe Rimkus Jr. / Miami Herald Staff

Cruise Planners — American Express Travel

• Leadership: Owned by CEO Michelle Fee, CFO Tom Kruszewski and COO Vicky Garcia

• Headquarters: Coral Springs

• Employees: 50

• Franchise owners: More than 850 franchisees are actively selling travel. The number of franchise owners has grown by 14 percent a year for the past few years.

• Start-up costs: Free for experienced cruise sellers; $3,200 for those who have worked in travel; $9,995 for someone with no travel background.

• Continuing fees: Company gets 3 percent of all commissionable sales.

• Vacations sold: 96,000 cruises, land-based vacations and other travel-related services in 2012, up 14 percent from the previous year.

• Revenues: In 2012, agents sold $156 million in travel and travel-related services.

• Growth: Revenues increased 16 percent between 2011 and 2012; from 2009 until 2012, that growth was 48 percent.


hsampson@MiamiHerald.com

With a background in travel and present-day focus on raising her two small children, Lori Jahner set out to find work she enjoyed that would give her the flexibility she needed.

The 33-year-old from Aurora, Colo. decided on Cruise Planners — American Express Travel, a home-based travel agent network headquartered in Coral Springs.

“They have so much training to offer, ongoing education, and the branded name alone is so reputable and distinctive,” Jahner said. “Out of all the ones that I kind of looked into, this is the one that was standing out. More or less, it’s just the perfect opportunity so that I can do what I love, which is raising my kids but also selling travel.”

She has plenty of company. More than 850 franchise owners around the country are actively selling travel through Cruise Planners after paying startup costs that range from zero to $9,995. Those costs cover initial and continued training, marketing and advertising programs, a website, accounting and customer management software and support from the home office.

Fueled by everyone from stay-at-home moms to firefighters and retirees, the number of franchisees has grown by 14 percent annually for the last few years.

That has not gone unnoticed by cruise lines, who welcome more voices pitching their product.

“I think they are very important,” said Camille Olivere, Norwegian Cruise Line’s senior vice president of sales in North America. “They’re big supporters of ours and they’re bringing new people into the industry — and that is something that we desperately need.”

Cruise Planners agents sold $156 million in travel and related services last year, a 16 percent increase over 2011 and 48 percent jump over 2009.

Confident in continued growth, top Cruise Planners executives bought the company late last year from Palm Beach Capital, the private equity firm that had been majority owner since 2007.

CEO Michelle Fee, who has always held a stake in the company and now owns 50 percent, said she and fellow owners chief financial officer Tom Kruszewski and chief operating officer Vicky Garcia did not want to risk Cruise Planners being taken over by another investment group that might try to make changes.

“We wanted to make sure that whatever we keep doing is in the best interest of the company,” said Kruszewski, 60.

Before, Fee said, agents often asked whether the investment company would try to sell or change Cruise Planners. She said the purchase sends a good message.

“It shows them that we’re in this with you,” said Fee, 50, who co-founded the company with two partners 19 years ago. Those partners retired in 2007.

The company has invested about $2 million in technology upgrades and equipment in the last few years, including a mobile reservations system for agents that was introduced about a year and a half ago, and a consumer mobile app for iPhones and Androids that should launch later this month.

“We just have to be cutting edge,” Fee said. “Travel is technology; we have to be there with the big guys. Not only are we matching them, but we want to be better.”

Janet Fernandez, who started her Crise Planners franchise, Cruise Impressions, last July after working in different parts of the cruise industry since 1998, said she is already taking advantage of the latest tech innovations.

Read more Business Monday stories from the Miami Herald

Miami Herald

Join the
Discussion

The Miami Herald is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere on the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

The Miami Herald uses Facebook's commenting system. You need to log in with a Facebook account in order to comment. If you have questions about commenting with your Facebook account, click here.

Have a news tip? You can send it anonymously. Click here to send us your tip - or - consider joining the Public Insight Network and become a source for The Miami Herald and el Nuevo Herald.

Hide Comments

This affects comments on all stories.

Cancel OK

  • Videos

  • Quick Job Search

Enter Keyword(s) Enter City Select a State Select a Category