Public adjusters do valuable work

 

Re the Jason B. Wolf’s My View column in the Jan. 20 Business Monday, Think twice before hiring public adjusters: The piece misrepresents the role that public adjusters play in the insurance claims process: Public adjusters work as consumer advocates on behalf of policyholders like me. I was president of Snapper Village Condominium Association in 2005 when Hurricane Katrina did millions of dollars in damage to our 783 units and 93 buildings.

Our claim was complicated because of the multiple buildings and units in our community. Because it was a condo, some damages were covered by the master policy, and some were covered by the individual unit owners’ policies. Nobody on our volunteer board had any clue how to handle this.

We contacted a member of the Florida Association of Public Insurance Adjusters, Maria Triana, who helped us through all the inspections with the insurance companies. She coordinated with contractors and roofing experts to document the claim. Her team photographed every inch of the community, wrote a comprehensive estimate of the damages and met with the insurance-company adjuster. Whenever a resident or board member had a question, she explained where we were in the process.

We took out a $2-million loan just to begin the repairs; our claim settled for more than $5 million. Without the help of our public insurance adjuster, we could not have survived this financial burden.

Elda Moyer, Miami

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