Business Monday

Q&A

Pamela Conover talks about her new role at SeaDream Yacht Club

 

After years working for Carnival Corp. and the cruise giant’s brands, Pamela Conover is at the helm of the two-ship SeaDream Yacht Club.

 

Pamela Conover is the new CEO of SeaDream Yacht Club.
Pamela Conover is the new CEO of SeaDream Yacht Club.
CHARLES TRAINOR JR / MIAMI HERALD STAFF

Pamela Conover

•  Job: CEO of SeaDream Yacht Club

•  Age: 56

•  Background: President and CEO Seabourn Cruise Line, 2006-2011; president of Cunard Line, 2001-2004; president and CEO of Epirotiki Line, 1994 and several positions at Carnival Corp. Before joining the cruise industry in 1994, she was managing director of Citicorp’s North American ship finance division.

•  Personal: Born in Thailand and raised in England. Lives in Key Biscayne with her husband, Ray Lutz, a former travel executive, and Harley, an 11-month-old German Shepherd.

•  Hobbies: Exercise; training Harley.


hsampson@MiamiHerald.com

Cruising.Q. How are you getting the word out that you’re here and people should feel free to let you know what they think?

They do. Part of it is to reach out to our existing guests, because they are our most loyal clientele and generally I’ve already had emails from past guests welcoming me to the SeaDream family, which is so nice, and giving me their input. So it’s really reaching out to them and through them trying to reach out to their friends and social circle. And again, reaching out to people like them so we have the profile of what our typical guest is. And also reaching out to the travel agent community; they’re a critical distribution channel for us.Q. Is there anything that you want SeaDream to be doing a lot more of or any direction that you’d like to be emphasizing more?

I think that one of the things that is increasing in popularity is people chartering the whole yacht. And the reason, I think, that that’s increasing is because there’s a lot more focus on generational travel and family and milestones. So we see more individuals chartering a ship for sometimes weddings, sometimes what we call milestone birthdays, anniversaries....It’s just an emotional experience that you can’t really beat or replicate and I think people are realizing that to do something like that really creates the lasting memories that people are sort of yearning for today.

So we do see that increasing and I would like to see a lot more of that because I think there are people out there who don’t realize that, I mean, 56 suites is not a very big group and it’s an ideal intimate group, and so I think that’s a great opportunity for people.

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