Top 10 consumer complaints in Miami-Dade

 

Miami-Dade’s Consumer Protection Mediation Center of the Department of Regulatory and Economic Resources recently released its Top 10 complaint list for 2012.

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Curious to know what industries generated the highest number of complaints from Miami-Dade consumers?

The Consumer Protection Mediation Center of the Department of Regulatory and Economic Resources recently released its Top 10 complaint list for 2012.

Last year, the county’s Consumer Protection Mediation Center recovered more than $1 million in reimbursements for consumers.

Common consumer grievances were related to monetary losses or dissatisfaction with products or services. For the sixth year in a row, motor vehicle repair complaints ranked first on the list, totaling 696 complaints — but saw a 29 percent decrease from 2011. Second on the list was for-hire transportation followed by towing, automotive sales, and mail-order purchases.

Here is the list:

1. Vehicle Repair

Number of complaints: 696

2.For Hire Transportation

Number of complaints: 394

(91 related to lost items)

3.Housing Service

Number of complaints: 175

4. Towing

Number of complaints: 171

5. Automotive Sales

Number of complaints: 153

6. Mail Order

Number of complaints: 127

7. Utilities

Number of complaints: 118

8. Cell Phones

Number of complaints: 99

9. Retails Stores

Number of complaints: 96

10. Transportation

Number of complaints: 86

The department’s mediation services rely on in-house experts to help consumers hopefully reach a positive resolution with businesses. To register a complaint or receive general information on consumer issues, log on to the Miami-Dade County Business Affairs and Consumer Protection website at http://www.miamidade.gov/business/consumer-protection.asp.

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