Travel

Retail and relaxation

Airports trade layover horror for ‘terminal bliss’

 

Associated Press

In a sense, airports have taken some of the members-only airline club lounge experience and opened it up for all.

“They’re actually trying to create the same sort of sanctuary concept for the more casual traveler,” Hooper said.

Business travelers in particular are catching on and actually choosing which airport they want to spend their layover in based on the offerings.

“Montreal (airport) has a smoked meat place … that if I’m booking travel and I need to go back on the East Coast, sometimes I’ll say, ‘Can you get me to Montreal for an hour layover so I can have a smoked beef sandwich?’ ” said Wil Marchant, 40, who works for a financial services firm in Winnipeg.

The transformation is paying off.

Concessions revenue from food, beverage, retail and services at U.S. airports hit $1.5 billion in 2011, up 12 percent from the year before, according to Airports Council International-North America, which represents most governing bodies that own and operate commercial airports.

The new business model has helped airports like San Francisco International, which finished a major refurbishment of Terminal 2 in April 2011 with the firm Gensler. The design is sleek, super modern and playful, with children and adults spinning in comfy swivel chairs around coffee tables placed at every gate. Check-in desks — imposingly high at some airports — were lowered to look more like hotel concierge desks.

“What we were aiming for is a four- or five-star hotel experience for passengers in the terminal building,” said airport Director John L. Martin.

The average spent per passenger at the terminal is now about $14. That’s 22 percent more than domestic travelers spend at the airport’s other terminals.

At O’Hare, where once there was little more than hot dogs and souvenir shops, domestic terminals are now dotted with restaurants led by celebrity chefs like Rick Bayless, piano bars and a tranquil aeroponic herb garden — a mini forest of green on a quiet mezzanine level.

“It’s pretty amazing. … I didn’t expect that to be here,” said grad student David Janesko, 30, reading a book in a comfy lounge chair beside the garden on his way to see family in Pittsburgh.

But airport bliss doesn’t come cheap, and its price can be a little jarring for passengers.

Back at the Ice Bar – which offers 23 vodkas and four kinds of ice (crushed, cubes or sphere) — blues musician and actor Cedric “Catfish” Turner was lamenting that his Jack Daniels on the rocks cost $11. But he needed it, he said, to ease a headache from a long layover.

“I could have stolen a bottle,” he said with a laugh, his guitar propped next to his bar stool. “I’m a bluesman. Come on, you don’t treat a bluesman like that.”

Read more Travel stories from the Miami Herald

  • Travelwise

    6 things to ask before booking a summer vacation

    It’s mid-May. Memorial Day and the end of the school year are in sight. Suddenly, you’re thinking about a summer vacation. A little advance planning — and some insider tips — can save you a lot of money. Whether you’re booking airfare, a car rental or a hotel room, there are questions you should ask first.

  •  

The Confederate flag of the 7th Virginia Infantry Army of Northern Virginia Obverse was captured at the Battle of Gettysburg and is part of an exhibit at the The Museum of the Confederacy.

    Showtime: Virginia

    Battle flags are centerpiece of Gettysburg show

    Among the swords, the wrenching letters home and the haunting photographs in the Museum of the Confederacy’s new exhibit on Gettysburg, few artifacts embody the ferocious battle more than the eight battle flags recovered from the bloodied fields where Pickett’s Charge was fought.

  • The travel troubleshooter

    Hotel chain’s just blowing smoke

    Let me state my bias up front: Smoking should not be allowed in a hotel room. Ever. Unfortunately, at the time you stayed in your hotel, Florida state law permitted smoking. But a look at the Days Inn site also showed that the room type you booked also said your room would be “nonsmoking,” which led you to conclude you wouldn’t have to inhale trace amounts of carcinogens as you slept.

Miami Herald

Join the
Discussion

The Miami Herald is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere on the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

The Miami Herald uses Facebook's commenting system. You need to log in with a Facebook account in order to comment. If you have questions about commenting with your Facebook account, click here.

Have a news tip? You can send it anonymously. Click here to send us your tip - or - consider joining the Public Insight Network and become a source for The Miami Herald and el Nuevo Herald.

Hide Comments

This affects comments on all stories.

Cancel OK

  • Videos



  • Quick Job Search

Enter Keyword(s) Enter City Select a State Select a Category