Travel

Travelwise

Seating can make anxiety soar on flights with kids

 
 

Jennifer Huff, of Alexandria, Va. and her daughter, Alexa, 2, initially didn't have seats together on their flight from Washington to Pensacola.
Jennifer Huff, of Alexandria, Va. and her daughter, Alexa, 2, initially didn't have seats together on their flight from Washington to Pensacola.
Ricky Carioti / The Washington Post

The Washington Post

The issue has caught the attention of at least one member of Congress. In May, Sen. Charles Schumer, D-N.Y., asked U.S. Transportation Secretary Ray LaHood to prevent airlines from charging extra for families that need consecutive seats. Schumer also asked the airlines to voluntarily waive such fees for passengers with children.

LaHood responded in July that the Transportation Department has no authority to regulate such fees. LaHood said he had spoken with airline executives and “urged them not to charge fees that would negatively impact families.”

“Nevertheless,” LaHood wrote, “more needs to be done, and I will continue to raise this issue with the airline industry.”

Jean Medina, a spokeswoman for the airline industry group Airlines for America, said seat fees are part of the industry’s changing business model.

With “razor-thin profit margins” — profits averaged 77 cents per passenger per flight last year — airlines must charge for such things as premium seating and early boarding to keep overall ticket prices lower, she said.

Families are most likely to be separated when their seats are assigned at the airport, airline officials say. Airline websites that generally sell out seats available at no extra charge often require people to get them at check-in. Passengers who book through some non-airline travel websites also can’t get seats confirmed until check-in.

Airline officials said they use seats that remain unassigned until 24 hours before a flight to re-seat family members together. When that fails, they said, gate agents and flight attendants step in.

“I’ve worked for American Airlines for 20 years, and I’ve never heard of an instance when we haven’t been able to arrange for a parent to sit with their child,” said Mary Frances Fagan, an airline spokeswoman.

In a recent website posting — titled “Do airlines hate families?” — the traveler advocacy group Consumer Travel Alliance called on airlines to waive fees for children 6 and younger to be seated with a parent. The need to switch seats at the last minute to keep families together complicates the check-in and boarding process for all passengers, said the group’s director, Charlie Leocha.

“There’s this period of uncertainty,” Leocha said. “People are having to barter for seats at the airport. They’re playing seat roulette, which is just not fair to customers.”

Charlie Hobart, a United Airlines spokesman, said families end up separated most often when the airline changes the type of aircraft assigned to the flight. The computer is programmed to keep families together when it reassigns seats, he said. When that doesn’t work, he said, gate agents get involved.

Jamie Pearson, publisher of the Travel Savvy Mom website, said she is resigned to the added costs of traveling with children. Airlines cater to top-paying business travelers and frequent fliers more than to families that fly together once or twice a year, Pearson said. In November, she said, she paid $130 extra, round-trip, for seats together when she and her then-12-year-old daughter flew American Airlines between San Francisco and Dallas. The checked bag fees added another $100, round-trip.

“What can you do?” Pearson said. “The airlines are in trouble. They’re shaking us down. . . . I think whining about it is sort of silly. It’s the real world. Airlines aren’t nonprofits.”

Read more Travel stories from the Miami Herald

  • Travelwise

    6 things to ask before booking a summer vacation

    It’s mid-May. Memorial Day and the end of the school year are in sight. Suddenly, you’re thinking about a summer vacation. A little advance planning — and some insider tips — can save you a lot of money. Whether you’re booking airfare, a car rental or a hotel room, there are questions you should ask first.

  •  

The Confederate flag of the 7th Virginia Infantry Army of Northern Virginia Obverse was captured at the Battle of Gettysburg and is part of an exhibit at the The Museum of the Confederacy.

    Showtime: Virginia

    Battle flags are centerpiece of Gettysburg show

    Among the swords, the wrenching letters home and the haunting photographs in the Museum of the Confederacy’s new exhibit on Gettysburg, few artifacts embody the ferocious battle more than the eight battle flags recovered from the bloodied fields where Pickett’s Charge was fought.

  • The travel troubleshooter

    Hotel chain’s just blowing smoke

    Let me state my bias up front: Smoking should not be allowed in a hotel room. Ever. Unfortunately, at the time you stayed in your hotel, Florida state law permitted smoking. But a look at the Days Inn site also showed that the room type you booked also said your room would be “nonsmoking,” which led you to conclude you wouldn’t have to inhale trace amounts of carcinogens as you slept.

Miami Herald

Join the
Discussion

The Miami Herald is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere on the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

The Miami Herald uses Facebook's commenting system. You need to log in with a Facebook account in order to comment. If you have questions about commenting with your Facebook account, click here.

Have a news tip? You can send it anonymously. Click here to send us your tip - or - consider joining the Public Insight Network and become a source for The Miami Herald and el Nuevo Herald.

Hide Comments

This affects comments on all stories.

Cancel OK

  • Videos



  • Quick Job Search

Enter Keyword(s) Enter City Select a State Select a Category