Consumers should receive reimbursement for the time we spend on the phone and writing emails correcting errors created by bureaucracies. Everyone makes mistakes, but many are preventable and ridiculous.
The new, mantra for business and government is let the consumer be the Quality Assurance Department. If a mistake is found, call our number or send an email and we will work to resolve. But how many errors would never occur if the job was done right in the first place?
I should be reimbursed for working with support departments when straightening out their mistakes. I propose a standard hourly rate or fee for which my time is worth when dealing with these sorts of issues.
Gail McGowan, Aventura