Valuable time

Consumers should receive reimbursement for the time we spend on the phone and writing emails correcting errors created by bureaucracies. Everyone makes mistakes, but many are preventable and ridiculous.

The new, mantra for business and government is let the consumer be the Quality Assurance Department. If a mistake is found, call our number or send an email and we will work to resolve. But how many errors would never occur if the job was done right in the first place?

I should be reimbursed for working with support departments when straightening out their mistakes. I propose a standard hourly rate or fee for which my time is worth when dealing with these sorts of issues.

Gail McGowan, Aventura

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‘First 48’ exploits victims of crime

Thank you for your recent coverage of the city of Miami Police Chief Manuel Orosa’s decision not to renew a contract with the reality show The First 48. For years the show’s film crew has roamed the streets of Miami’s urban communities searching for victims of homicide to feature on their show.
Spiritual or religious?

Martin Slater’s May 17 letter, Changing beliefs, responding to Myriam Marquez’s May 12 column makes the common mistake of equating religion and spirituality. While religions encourage the development of our spiritual sense, religious dogmas are unnecessary to cultivate one’s own sense of spirituality. Many nonreligious individuals are highly spiritual, keenly in tune with their inner-self and the concept of a creative universal force.
DCF is disgraceful

Re the May 21 article DCF deemed boy safe before he was left in vehicle: It’s unbelievable that the Department of Children & Families would do absolutely nothing about a woman who reportedly was drunk and driving, hitting walls and passing out while her young son was in the car untethered.

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