Last week we talked about safe shopping on Black Friday. Today we are going to address Cyber Monday — the Monday after Thanksgiving, when many people buy gifts from online sellers.
Here are some tips to help keep you from getting a migraine down the road. Some of the recommendations I have used in past columns and are worth repeating.
• Plan ahead. Having a predetermined list of gifts you intend to buy helps minimize confusion, especially if you plan to make multiple purchases through several websites. Shop safely online by using common sense. A golden rule of online shopping is that if something seems too good to be true, it probably is. So shop with retailers that you trust. If you aren’t familiar with an online retailer, look for privacy and security seals; they indicate that the company’s security and privacy measures have been verified. You also can learn about what others think of the retailer using sites like bbbonline.org or resellerratings.com.
• Know the retailer’s return and exchange policies. Return policies vary, so it’s a good idea to know ahead of time whether you will have to ship back returns or exchanges or if you can return them to a company store in your area. Also, be sure to find out who covers the cost of shipping if you want to return or exchange an item.
• Read the fine print. Retailers list important information such as privacy policies, warranty information, item descriptions, terms of agreement and company information on their websites. Much of this information is useful but is displayed in smaller print, so increase your type size or get the magnifying glass!
• Check your order twice before confirming a purchase. Before you complete an online purchase, double-check the billing and credit card information, shipping address and total cost of the order. This will eliminate any potential panic after you’ve hit the “confirm” or “submit” button. And remember not to click “submit” twice.
• Start a file folder. First, print and save all confirmations of your purchases. This will help in many ways, from returning or exchanging items, to verifying credit card or bank statements. As always, pay attention and remember that criminals are out there just waiting for you to make a mistake.
Along these same lines, the FBI is reminding people this holiday season that cyber criminals continue to aggressively seek ways to steal money and personal information. Scammers are using several techniques to fool potential victims including sending unsolicited emails that contain false information by setting up spoofing websites that look like legitimate commercial sites and unleashing phishing and vishing (theft using voice-over-Internet technology) attacks where individuals receive emails or phone calls asking for personal data. So it’s important not to open anything that looks suspicious. Use that “delete” key immediately.
These cyber-scammers will do whatever they can to steal your money and personal information this holiday season and are trying many different ways to commit these crimes, according to the FBI.
More next week on traveling during the holidays. Have a great safe week.