Edward Wasserman

MEDIA

Assembly line news for a digital age

 

www.edwardwasserman.com

However droopy the rest of the news business might be, dishonesty has become a growth industry, with a steady churn of mini-scandals involving theft, pillage, and fiction. The latest flap over media fakery concerns Journatic, a six-year-old company that sells news organizations what’s called hyperlocal coverage, once known as community news.

Journatic’s approach to journalism is unusual, and it came to light in a recent report on This American Life (TAL), the public radio magazine. TAL’s chief informant was a cheerful but disgruntled Journatic employee named Ryan Smith.

The Journatic that Smith described is a globalized, Internet-based informational assembly line: U.S. data sources are scraped for micro-news of appeal to neighborhood-sized audiences — home sales, death notices, Little League scores, police blotter entries, honor rolls, school lunch menus, company press releases.

Sometimes raw items are shipped overseas (to the Philippines, for instance) and shaped by low-paid freelancers, then polished by various stateside editors, and finally channeled to client publications, which print them in neighborhood news sections or post them online.

Other times source materials are handed off to piecework U.S. journalists who are told to make a call or two, add live quotes, and re-file for clients far away.

Journatic developed a thriving business among reputable newspapers including the Houston Chronicle, San Francisco Chronicle, Chicago Sun-Times, and Long Island’s Newsday, and it moves tens of thousands of items a week. In April Tribune Co., owner of the Chicago Tribune, bought a minority stake, handed Journatic its own TribLocal network — with 22 weekly print editions and 90 town websites — and sacked 40 employees.

Paying little is key to Journatic’s success: Its stateside writers get $24 for an 800-1,000-word story (a shade longer than this column), $12 for 500 words. Its Filipino help is getting 35 to 40 cents per item.

Company founder Brian Timpone argues that slicing custodial reporting into discrete functions carried out by dispersed, underpaid workers on a digital factory floor was “saving journalism. The whole purpose of this is not to replace reporters. It’s to clear the way for reporters to do what they uniquely do. No reporter wants to get the honor roll. Our clients have great reporters mired in this process, and we take it away from them.”

Besides, he asks, what’s the alternative? Major league hyperlocal networks that rely on traditional reporting, like AOL’S Patch with 863 sites, have been money pits — Patch lost some $150 million last year.

But it’s not Journatic’s outsourcing that provoked outrage. What drew the angriest comment in the TAL report was something else: Journatic was fabricating bylines. When the home sale report drafted in Manila and rewritten in Chicago and St. Louis was finally published, it was credited to some make-believe author. Pseudonyms were routinely used.

Suddenly, a scandal. No, not about sweatshops. TAL had “busted” Journatic for “using fake bylines.” The broadcast triggered an “investigation” by one client, a public apology from another, a reappraisal of Journatic’s contract by a third. (On Friday, after disclosures that a high school sports story supplied by a Journatic writer contained one quote that was plagiarized and another that was fabricated, the Tribune announced it had suspended its arrangement with the company pending further review.)

Timpone defended the stories themselves as accurate, and as for the bylines, said: “It was an oversight and mistake, but hardly malicious.”

Why do it? Timpone suggested he was trying to shield his staff from blowback from people who were unhappy that their high-end home purchases were made public, and said team efforts are awkward to credit accurately.

Now, for centuries bylines weren’t used by journalists, as Jack Shafer points out, and are still used inconsistently. And pseudonyms have honorable literary pedigree. But the Journatic fuss isn’t about credits. As Matthew Ingram argues, the bylines are “a red herring.”

The issue is authenticity. Ryan Smith, the TAL informant, described his discomfiture about concealing his whereabouts from a school principal in Texas, whom he phoned from Chicago for a quickie profile of a student for a Houston website. “There’s just something inauthentic about the whole process,” he said.

Time and again, in the recurring flaps over plagiarism and originality, the liberties writers take with facts, spin and bias, truth and fabrication, authenticity emerges as a major concern in this new media age.

The preoccupation is understandable in that digital media, miraculous as they are, make falsity and concealment easier than ever: Content is replicated and shared instantaneously; authorship becomes unknowable. The most innovative new expressive form of digital media isn’t creation, it’s curation: The thoughtful selection and reassembly of work originating elsewhere.

So curious though it is, the Journatic dustup reflects concerns that won’t go away. Digital technology’s capacity is breathtaking, but the difference between an honest report and a computer simulation is one that must not be lost.

Read more Edward Wasserman stories from the Miami Herald

  •  

300 dpi Paul Gonzales color illustration of TV symbol surrounded by symbols representing curse words; can be used with stories about free speech on TV, obscenities on TV, etc. Los Angeles Times/MCT 2010<p>

01000000; 11000000; ACE; krtcampus campus; krtentertainment entertainment; krtgovernment government; krtnational national; krtpolitics politics; POL; krt; mctillustration; 01016000; 01021000; 01026002; ENT; krttv television tv; mass media; 11023000; censorship; krtuspolitics; expletive; la contributed gonzales; obscenity curse word cursing; 2010; krt2010

    MEDIA

    Media: Getting it wrong in Boston

    On the warm, clear morning of 9/11, with the towers still ablaze, a workmate and I set out on foot from our office in midtown Manhattan toward what later became known as Ground Zero. This was years before smart phones. With electricity out in much of the downtown, people we passed had turned to a decades-old news source: They huddled around the open doors of parked cars and listened to the radios.

  •  

 

    NEWS MEDIA

    Privacy invasion requires a good reason

    Just how private is the closed-door talk of the powerful? And if the unguarded comments of politicians who assume they’re speaking in confidence are captured on tape, is it OK to make those tapes public?

  •  

 

    NEWSPAPERS

    Two cheers for the news ombudsman

    Word that The Washington Post was doing away with the job of ombudsman after 43 years was greeted, by and large, with a shrug and a yawn by news habitués.

Miami Herald

Join the
Discussion

The Miami Herald is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere on the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

The Miami Herald uses Facebook's commenting system. You need to log in with a Facebook account in order to comment. If you have questions about commenting with your Facebook account, click here.

Have a news tip? You can send it anonymously. Click here to send us your tip - or - consider joining the Public Insight Network and become a source for The Miami Herald and el Nuevo Herald.

Hide Comments

This affects comments on all stories.

Cancel OK

  • Videos

  • Quick Job Search

Enter Keyword(s) Enter City Select a State Select a Category